PlanMate Help & Support
Everything you need to know about creating plans, joining community activities, customizing your profile, and staying safe.
Safety Center
Tools and advice for safe real-world meetups.
🗑️Account Deletion
Submit an account or data erasure request.
✉️Contact Us
Reach out directly to our support agents.
1. Getting Started & Account Management
How do I create a PlanMate account?
Download the PlanMate mobile app from the Google Play Store. Tap “Sign Up” and follow our 5-step onboarding flow: enter your full name, verify your date of birth (must be 18+), select your home city, pick at least 3 personal interests, and write a brief bio.
How do I update my profile details?
Navigate to the Profile tab in your mobile app, tap the edit icon, and update your avatar photo, bio, or interests. Changes sync across the community immediately.
I forgot my password. How do I reset it?
On the mobile app login screen, tap “Forgot Password?”. Enter your registered email address and follow the secure recovery link sent to your inbox.
2. Hosting & Creating Plans
How do I host an activity?
Tap the Create (+) tab in the app. Enter an activity title (e.g. “Saturday Coffee & Sketching”), select a category, set the start time and meeting venue, specify maximum attendee capacity (up to 10 for intimate groups), and tap publish.
Can I cancel or edit a plan after creating it?
Yes. Open your plan details from your profile or the home feed, tap “Manage Activity”, and you can adjust the schedule or cancel the plan. If you cancel, all registered attendees receive an automated push notification.
3. Finding & Joining Activities
How do I discover plans near me?
Browse the Home and Explore feeds to view real-time activities categorized by Coffee, Adventure, Sports, Food & Dining, Music, Games, Travel, and Wellness in your city.
What happens when I tap “Join”?
Your spot is reserved, your avatar appears in the attendee list, and you are automatically added to the activity's private group chat where you can coordinate with the host and fellow participants.
Can I leave an activity if my schedule changes?
Yes. Open the activity card and tap “Leave Plan”. We recommend doing so at least a few hours in advance as a courtesy so waitlisted members can take your spot.
4. Chats & Communication
Every confirmed activity includes a dedicated real-time chat channel for coordination. Please adhere to our Community Guidelines when messaging fellow members. You can long-press any inappropriate message to flag it for immediate review.
5. Notifications & Preferences
Manage your alerts at any time via Settings > Notifications. You can independently toggle:
- Push Notifications: Real-time reminders 2 hours prior to scheduled meetups and group chat pings.
- Email Digests: Occasional highlights of popular upcoming plans in your city.
6. Safety, Reporting & Blocking
Your physical and emotional safety is our primary focus. We provide one-tap user blocking and reporting across all screens. For full guidance, please visit our PlanMate Safety Center.
7. Privacy & Account Deletion
For detailed information on data collection, review our Privacy Policy and Data Safety Summary.
To permanently erase your account, visit our Account Deletion Page or email planmate@proton.me.
8. Technical Troubleshooting
- Feed Not Updating: Pull down on the home screen to trigger a fresh data fetch, or verify your internet connection.
- Location Permission Denied: If nearby activities do not display, ensure location services are enabled for PlanMate in your device system settings.
- App Updates: Ensure you are running the latest version available on the Google Play Store.
9. Contact Support Desk
Can't find what you are looking for? Our support team is ready to help:
PlanMate
Built by: Adhfar Labs
Owner / Operator: Zeenat Rashid
Business / Contact Address:
Dar Mohalla, Super Negam, Langate,
Kupwara, Jammu and Kashmir 193302,
India
Primary Support Email: planmate@proton.me
Safety Desk: planmate@proton.me
Phone: +91 9622353428
Web Helpdesk: PlanMate Contact & Support Desk