Delete Your PlanMate Account
You have the right to permanently delete your account and associated personal information at any time.
1. Your Right to Account Deletion
At PlanMate, we believe you should always maintain ownership and control over your personal data. Whether you are stepping away from social activities or wish to remove your digital footprint, you have the right to request the complete and permanent deletion of your account.
This public page serves as our official account deletion reference, in full alignment with consumer privacy standards and mobile app marketplace requirements.
2. How to Delete Your Account
PlanMate provides two authorized pathways for account deletion, in full accordance with Google Play Developer Policies:
Option A: In-App Self-Service Deletion
If you have the PlanMate mobile application installed, you can permanently delete your account directly inside the app:
- Open Settings: Launch PlanMate, navigate to your profile, and tap the Settings icon.
- Navigate to Account & Data: Scroll down to the Account & Data section and select Delete Account.
- Review Impact: Read the checklist detailing the immediate removal of your profile, messages, and joined plans.
- Confirm & Re-Authenticate: Enter your account password to verify ownership, then type
DELETEin all caps. - Execute Deletion: Tap Permanently Delete. Your session, profile, and user-owned media will be immediately and irreversibly purged from our servers.
Option B: Web or Support Request
If you have uninstalled the app or cannot access your mobile device, our privacy team can process your deletion request:
- Send an Email Request: From the email address associated with your PlanMate account, send an email to planmate@proton.me with the subject line:
Account Deletion Request. - Provide Account Details: Include your registered full name and account email.
- Alternative Web Request: You may also submit an inquiry through our Contact & Support Desk selecting the category “Account Deletion”.
3. What Happens to Your Data
Once your deletion request is verified and processed, the following actions take place across our systems:
- Authentication & Login: Your credentials, email address, password hash, and active session tokens are permanently erased from our authentication provider.
- Profile Data: Your public profile, display name, bio, date of birth, interests, and avatar images stored in cloud storage buckets are permanently removed.
- Hosted Activities: Activities you created that are scheduled in the future will be cancelled or removed from community feeds.
- Push Tokens: Device push tokens associated with your account are immediately de-registered and deleted.
- Social Connections: Your referral badges, user blocks, and direct follower connections are permanently disassociated.
4. Data That May Be Retained for Legitimate Purposes
In limited circumstances, certain data may be retained in anonymized form or in restricted archives to fulfill legitimate legal, safety, and operational obligations:
- Safety & Abuse Reports: Historical records of severe safety violations, harassment reports, or child exploitation flags involving an account may be retained in secure, access-restricted moderation vaults to prevent abusive individuals from re-registering and to assist law enforcement where legally mandated.
- Financial & Transaction Records: If you participated in ticketed activities or paid services (when launched), transaction receipts are retained for required tax and accounting periods.
- Aggregated Analytics: De-identified, non-personal metrics (e.g. total number of activities hosted in a city) may remain in aggregated analytics datasets.
5. Processing & Confirmation
We review and process deletion requests promptly following identity verification. Once the deletion is finalized across our database and media storage, we will send a final written confirmation to your contact email.
6. Questions & Support
If you encounter any difficulty submitting a deletion request or have specific questions regarding your data:
Privacy Officer: planmate@proton.me
Technical Support: planmate@proton.me
Online Helpdesk: Submit a Deletion Ticket